Seen someone homeless and need advice? Visit our information page.

Our services and Covid-19

Many of our guests are vulnerable and we have had to find creative ways to keep them safe. Since March 2020, we’ve been serving our guests lovely takeaway meals and puddings, giving out food parcels and making sure they have time to chat, request other items and have any details they need to access other services.

We have more guests than ever so we are moving! We will have a new venue in Alstone Lane where we can offer our guests more room, more activities, more services and more fun! We hope to move in time for our Christmas shelter 2021 and when we do, we will return to face to face services as detailed below, though times and details may change in the new space. Below gives you a flavour of the sort of things we offer.

In the meantime, our guests can continue to visit us at 39 Grosvenor St for tasty takeaway lunches and big smiles!

Remember, our guests need no referral, no booking and do not need to give any details. If anyone needs us, all they need to do is pop by. We serve Tuesdays, Wednesdays and Thursdays from 11am til 12.30pm.

Our services pre-Covid-19 (watch this space for future details!) 

At Cheltenham Open Door we offer a range of services to our guests. Guests do not need a referral; anyone who needs us is welcome to join us, without question. If you believe someone needs our services, please suggest they visit us for a warm welcome and the following help:


Guests are welcomed on Tuesdays, Wednesdays & Thursdays from 9.30am to 1pm.
Breakfast is served from 9.30am ( help-yourself service with cereals, toasts and spreads). Guests can help themselves to hot drinks throughout the day and can socialise in our dining and lounge areas. Our dedicated chef serves a hot, two-course meal at 12 noon.

Food to go

Guests can always request a food parcel to take away. Food parcels are tailored to our guests’ needs. The contents of food parcels are made up entirely from donations; to help, please visit our donate page.


Guests can help themselves to clean, good quality clothing from our clothing store (to donate clothes, see our donate page).


Guests can shower in our shower room. We provide fresh towels and miniature toiletries.

Guests can always request toiletries to take away (to donate miniature and full-sized toiletries, see our donate page).


We have washing and drying facilities on site. Guests have the opportunity to launder and dry clothes with us. 

Street kit

Homeless guests often cannot be housed immediately. In the interim, we can offer “street kit” – flasks, sleeping bags, survival bags, etc (to donate kit, see our donate page).

Referrals and signposting

We help our guests access other services, such as housing charities and services (P3), Addiction assistance (CGL), Citizens’ Advice sessions and Severe Weather Emergency Protocol (night shelter) provision.