Coronavirus note: The local council is working hard to ensure everyone without a home is offered a safe place to stay during the pandemic. The information below is still current and services provided by Streetlink (see below) continue to be offered even during the pandemic. You can still make referrals.
Have you seen someone homeless who you think might need help?
If you are concerned about someone over 18* that you have seen sleeping rough in England or Wales, you can use a service called “StreetLink” to connect them with help. This service is available country-wide.
Whether you engage with the person or not, StreetLink allows you to pass on details of the person so that the local authority or outreach in the area can visit them and connect them to the right support in their area. Even if you don’t speak to the person you see, you can give StreetLink details like time, location and description to help local outreach to identify and assist them.
Guests who come to Open Door and need help with housing are referred to Cheltenham’s local outreach team. This is the same team that will be contacted by StreetLink if you make a report by their website or app. When Open Door is closed, StreetLink is usually the quickest way to connect someone with help.
Members of the public should be mindful of their safety when approaching anyone they don’t know. However, if you should see anyone in Cheltenham or the surrounding areas who you might think need our services, and you wish to approach them, please feel free to let them know about our services and opening times. We can then refer them to the same team who would visit them when contacted by StreetLink. Anyone is welcome to join us, without referral or ID. We do not ask intrusive questions but are happy to help with any issues guests raise with us.
Thank you for taking the time to help someone who needs it.
*If you believe that the person is under 18, you should call the police.